Right of withdrawal
Hello!
We would like to point out that, unlike off-the-shelf products, our items are produced individually for each customer only after an order has been placed. We are also a small business. Therefore, we kindly ask you to avoid unnecessary returns. Please check the product descriptions and size charts for each product before placing an order. Thank you! :)
To initiate a return, please contact us using the "Cancel Contract" button (at the very bottom of the website) or at support(at)veganmonstershop.de
Right of Withdrawal for the Sale of Goods
Right of Withdrawal for Consumers
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)
Instructions on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods within the scope of a single order and these are delivered uniformly;
- on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods within the scope of a single order and these are delivered separately;
To exercise your right of withdrawal, you must inform us (VEGAN MONSTER Shop, Louise Catharin Votrubec, Bürgerstraße 17, 22081 Hamburg, email address: support(at)veganmonstershop.de) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.
You can also exercise your right of withdrawal online by using a correspondingly labeled button ("Cancel Contract") on our website (www.veganmonstershop.de). If you use this online function, we will immediately send you a confirmation of receipt with information on the content of the withdrawal declaration as well as the date and time of its receipt, on a durable medium (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us at VEGAN MONSTER Shop, Bürgerstraße 17, 22081 Hamburg without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Reasons for Exclusion or Expiration
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To VEGAN MONSTER Shop, Bürgerstraße 17, 22081 Hamburg, or by email to: support(at)veganmonstershop.de:
I/we* hereby withdraw from the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*:
Ordered on* / received on *:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only for communication on paper)
Date:
*Delete as appropriate.
Last updated: 12.06.2026