Privacy Policy

Data Privacy Statement

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor necessary for the conclusion of a contract. You are not obliged to provide the data. Non-provision will have no consequences. This applies only insofar as no other information is given in the following processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.

Server log files
You can visit our websites without providing any personal information.
Each time our website is accessed, usage data is transmitted to us or our web host / IT service provider by your internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred and the requesting provider.
The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our offer.

Your data may be transferred to and processed in third countries outside the EU, in particular to Canada and the USA. An adequacy decision of the EU Commission exists for Canada. An adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), exists for the USA. Shopify is not certified under the TADPF. This data transfer takes place on the basis of contractual obligations comparable to those of the EU Commission's standard contractual clauses.

Contact

Controller
Contact us if you wish. The controller for data processing is: Louise Catharin Votrubec, Bürgerstraße 17, 22081 Hamburg Germany, loui(at)veganmonstershop.de

Customer-initiated contact by e-mail
If you contact us proactively by e-mail, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of processing and responding to your contact request.
If the contact serves to carry out pre-contractual measures (e.g. advice on purchase interest, offer creation) or concerns a contract already concluded between you and us, this data processing takes place on the basis of Art. 6 (1) lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to this processing of your personal data based on Art. 6 (1) lit. f GDPR for reasons arising from your particular situation.
We only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of contacting you.
If the contact serves to carry out pre-contractual measures (e.g. advice on purchase interest, offer creation) or concerns a contract already concluded between you and us, this data processing takes place on the basis of Art. 6 (1) lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right to object at any time to this processing of your personal data based on Art. 6 (1) lit. f GDPR for reasons arising from your particular situation.
We only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the cancellation button
If you have concluded a contract via our online presence, we provide you with a cancellation function (cancellation button) via which you can submit your cancellation declaration directly.
When using the cancellation function, we collect your personal data (name, e-mail address, information for identifying the contract or part of the contract that you wish to cancel, and the time (date and time) of sending the cancellation declaration) only to the extent provided by you. The data processing serves the purpose of providing you with the legally required option to cancel your contract and for the proper processing of your cancellation.
If the contact concerns a contract already concluded between you and us, this data processing takes place on the basis of Art. 6 (1) lit. b GDPR. Otherwise, the data processing takes place on the basis of Art. 6 (1) lit. c GDPR, as we are legally obliged to provide you with a cancellation function on our online presence.
We only use your e-mail address to process your cancellation declaration. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
The processing of your personal data serves the purpose of legally complying with the requirements for the design of the cancellation function and is carried out on the basis of Art. 6 (1) lit. c GDPR. This data processing is also carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in being able to provide you with a user-friendly cancellation option. In this case, you have the right to object at any time to this processing of your personal data based on Art. 6 (1) lit. f GDPR for reasons arising from your particular situation..
Use of address validation from Google Maps API
We use address validation from the provider Google (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland "Google") on our website.
The purpose of data processing is to check your entries in our address forms for input and spelling errors in real time, and to supplement missing data if necessary. If incorrectly entered data is found, alternative suggestions for correcting the data are displayed. For this purpose, the address data entered by you is transmitted to the provider, stored there and evaluated.
Among other things, the following information can be transmitted to Google and processed there: postal addresses (country, city, postal code, street, house number), e-mail address, telephone number.
Your data may also be transmitted to the USA. For the USA, an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), is available. Google has certified itself under the TADPF and has thus committed to complying with European data protection principles.
The processing of your personal data is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in a correct data basis for the fulfillment of our contractual obligations. You have the right to object to this processing of your personal data at any time for reasons arising from your particular situation.
The data is processed separately by the provider and not merged with other data. It is deleted by the provider as soon as the status of the entered data has been determined, but at the latest after 30 days.
Further information on terms of use and data protection at Google can be found at: https://cloud.google.com/maps-platform/terms or at https://www.google.de/policies/privacy/.

Customer account Orders

Customer account
When opening a customer account, we collect your personal data to the extent indicated there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your customer account will then be deleted.

Collection, processing and disclosure of personal data for orders
When ordering, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order and for processing your inquiries. The provision of the data is required for the conclusion of the contract. Non-provision will result in no contract being concluded. The processing is carried out on the basis of Art. 6 (1) lit. b GDPR and is necessary for the fulfillment of a contract with you.
Your data will be passed on to shipping companies, dropshipping or fulfillment providers, payment service providers, service providers for order processing and IT service providers, for example. In all cases, we strictly adhere to legal requirements. The scope of data transmission is limited to a minimum.

Your data may be transferred to and processed in third countries outside the EU, in particular to Canada and the USA. An adequacy decision of the EU Commission exists for Canada. An adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), exists for the USA. Shopify is not certified under the TADPF. This data transfer takes place on the basis of contractual obligations comparable to those of the EU Commission's standard contractual clauses.

Reviews Advertising


Data collection when writing a comment or review
When commenting on/reviewing an article or a post, we collect your personal data (name, e-mail address, comment text) only to the extent provided by you. The processing serves the purpose of enabling commenting/reviewing and displaying comments/reviews.

By submitting the comment/review, you consent to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your personal data will then be deleted.

When your comment/review is published, only the name you provided will be published.

Use of Judge.me
We use the "Judge.me" review system from Judge.me Ltd (c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB; "Judge.me") on our website.
Judge.me enables us to collect customer reviews and display them on our website to give you an insight into the quality of our services.
After an order, you may receive an invitation to submit a review from us or Judge.me and then submit a review. The following data, among others, may be processed by us or Judge.me: e-mail address, name, telephone number, address, information about your device (IP address, information about your web browser and the operating system used), information about the purchased product or the service used (order number, product details), the content of your review and the star rating you have given, your product photos or videos (if you have attached them to your product review). This data may also be used to verify your review if necessary.
Judge.me uses technologies such as cookies.
Your data may be transferred outside the EU to the United Kingdom. An adequacy decision of the EU Commission exists for the United Kingdom.
Your data may be transferred to the USA. For the USA, an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), is available. Judge.me is not certified under the TADPF. This data transfer takes place on the basis of special contracts that have been approved for use in the United Kingdom and provide the same protection that personal data has in the United Kingdom.
The use of cookies or comparable technologies takes place with your consent on the basis of Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data takes place with your consent on the basis of Art. 6 (1) lit. a GDPR, provided that you have expressly consented to the transfer of your data and the receipt of the review request. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until revocation.
Further information on data protection when using Judge.me can be found at: https://judge.me/privacy.

Review reminder
After your order, we would like to ask you to review your purchase with us.
For this purpose, we use your personal data (name, e-mail address, order information) independently of the contract processing to send you a review reminder by e-mail after an order has been placed, provided you have expressly consented to this.
The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by using the corresponding link in the e-mail or by notifying us, without affecting the legality of the processing carried out on the basis of the consent until revocation.

Use of email address for sending newsletters
We use your email address to send you information and offers via newsletter, provided that you have expressly consented to this. The data processing serves exclusively the purpose of promotional communication. For this purpose, we process your email address and, if applicable, other data that you voluntarily provided when registering for our newsletter.
The processing is carried out on the basis of Art. 6 Para. 1 lit. a GDPR with your consent. You can revoke your consent at any time, without affecting the legality of the processing carried out based on the consent until revocation.
You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list. Despite removal from the mailing list, we may continue to store your email address in a so-called blacklist to prevent you from receiving newsletter emails from us in the future. This storage is based on Art. 6 Para. 1 lit. f GDPR due to our and your legitimate interest in preventing the re-use of your email address for sending our newsletter. You have the right to object to the processing of your personal data at any time for reasons arising from your particular situation.

Payment service providers      

Use of PayPal
We use the payment service PayPal from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. Data processing serves the purpose of enabling you to make payments via the payment service. By selecting and using payment via PayPal, the data required for payment processing is transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.

All PayPal transactions are subject to the PayPal Privacy Policy. You can find this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Use of PayPal Express
We use the PayPal Express payment service from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. Data processing serves the purpose of enabling you to make payments via the PayPal Express payment service. To integrate this payment service, it is necessary for PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, location of your device) when you access the website. Cookies may also be used for this purpose. The cookies enable the recognition of your browser.
The processing of your personal data is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in a customer-oriented offer of various payment methods. You have the right to object to the processing of your personal data at any time for reasons arising from your particular situation.
By selecting and using PayPal Express, the data required for payment processing is transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR. Further information on data processing when using the PayPal Express payment service can be found in the associated privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.

Use of Shopify Payments
We use the "Shopify Payments" payment service from Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. Payment processing in this case is handled by the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). Data processing serves the purpose of enabling you to make payments via the Shopify Payments service. By selecting and using an appropriate "Shopify Payments" payment method, the data required for payment processing is transmitted to Stripe in order to fulfill the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.
Stripe reserves the right to obtain a credit report, if necessary, based on mathematical-statistical procedures using credit agencies. For this purpose, Stripe transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. The credit report may include probability values (score values) calculated on the basis of scientifically recognized mathematical-statistical procedures, which include, among other things, address data in their calculation. Your legitimate interests are taken into account in accordance with legal provisions. Data processing serves the purpose of credit assessment for the initiation of a contract. The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in protection against payment default when Stripe makes advance payments.
You have the right to object to this processing of your personal data based on Art. 6 Para. 1 lit. f GDPR at any time for reasons arising from your particular situation by notifying Stripe. The provision of the data is necessary for the conclusion of the contract with the payment method you have chosen. Failure to provide it means that the contract cannot be concluded with the payment method you have chosen.
Further information on data processing when using the Shopify Payments service can be found in Shopify's privacy policy at: https://www.shopify.com/de/legal/datenschutz.
Further information on data processing for payment processing via the payment service provider Stripe can be found in Stripe's privacy policy at: https://stripe.com/de/privacy.


Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. If a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that enables a unique identification of the browser when the website is called up again.
 
Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data contained therein. Cookies that have already been stored can be deleted at any time. However, we would like to point out that you may then not be able to use all functions of this website to their full extent.
 
You can find out how to manage cookies (including deactivating them) in the most important browsers under the following links:
Chrome: https://support.google.com/accounts/answer/61416?hl=de
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac
 
Technically necessary cookies
Unless otherwise stated below in the privacy policy, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again even after a page change.
 
The use of cookies or comparable technologies is based on Section 25 (2) TDDDG. The processing of your personal data is based on Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.
You have the right to object to this processing of your personal data at any time for reasons arising from your particular situation.
 

Use of Shopify Consent Tool (Shopify Privacy & Compliance)
We use the consent tool “Shopify Privacy & Compliance” from Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. Shopify is an affiliated company of Shopify Inc. (151 O’Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
The tool allows you to give consent to data processing via the website, especially the setting of cookies, and to exercise your right to withdraw consent already given. The data processing serves the purpose of obtaining and documenting necessary consents to data processing and thus complying with legal obligations. Cookies may be used for this purpose. User information, including your IP address, is collected and transmitted to Shopify.
Your data may be transferred to and processed in third countries outside the EU, particularly Canada and the USA. An adequacy decision by the EU Commission exists for Canada. An adequacy decision by the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), exists for the USA. Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's standard contractual clauses.
Data processing is carried out to fulfill a legal obligation based on Art. 6 Para. 1 lit. c GDPR.
Further information on data protection at Shopify can be found at https://www.shopify.com/de/legal/datenschutz.


Analysis       Communication      AI Tools      


Use of Shopify Statistics
We use the statistics and analysis functions of Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website as part of order processing. Shopify is an affiliated company of Shopify Inc. (151 O’Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
Data processing serves the purpose of analyzing this website and its visitors. For this purpose, data is stored for marketing and optimization purposes and provided in reports, analyses, and statistics. Among other things, the following device information is collected and processed: information on the web browser, IP address, time zone, and some of the cookies installed on your device. When you navigate the website, information on visited web pages or products, the referrer URL (website from which you accessed our website), and information on how you interact with the website are also collected. Technologies such as cookies, web beacons, tags, and pixels (electronic files for collecting information on how you navigate the website) are used for this purpose.
Your data may be transferred to and processed in third countries outside the EU, particularly Canada and the USA. An adequacy decision by the EU Commission exists for Canada. An adequacy decision by the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), exists for the USA. Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's standard contractual clauses.
The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 Para. 1 lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 Para. 1 lit. a GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out based on the consent until revocation.
You can find more information on data protection at Shopify at https://www.shopify.com/de/legal/datenschutz, information on the data processing agreement at https://www.shopify.com/de/legal/dpa, and information on the cookies used at https://www.shopify.com/de/legal/cookies.

Use of Shopify Inbox
We use the live chat system Shopify Inbox from Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website as part of order processing. Shopify is an affiliated company of Shopify Inc. (151 O’Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
Data processing serves the purpose of direct and efficient communication between you and us as the provider. For this purpose, data is stored and processed for the operation of the system and for optimizing the service.
To operate the live chat system, cookies may be used that enable the browser to be recognized. The following information may be collected and processed: IP address and personal data provided by you when using the chat system.
Your data may be transferred to and processed in third countries outside the EU, particularly Canada and the USA. An adequacy decision by the EU Commission exists for Canada. An adequacy decision by the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), exists for the USA. Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's standard contractual clauses.
The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 Para. 1 lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 Para. 1 lit. a GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out based on the consent until revocation.
Further information on data protection at Shopify can be found at https://www.shopify.com/de/legal/datenschutz and https://www.shopify.com/de/legal/dpa.
 
Use of "Shopify Network Intelligence"
In our online shop, we use the security and analysis function "Shopify Network Intelligence" from Shopify Inc., Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. Shopify Network Intelligence is an automated system based on artificial intelligence. This system serves network security, fraud detection, and optimization of shop performance.
Shopify Network Intelligence monitors network access and user behavior to detect and prevent fraudulent activities (e.g., credit card misuse, bot attacks) early on. Additionally, data is used for technical stability and performance analysis.
In accordance with Art. 52 AI Regulation, we point out that you are interacting with an AI system. The responses generated by Shopify Network Intelligence may contain errors or be incomplete. Please critically review the content and do not rely solely on chatbot outputs for legally binding matters.
Shopify Network Intelligence is used by us to ensure IT security and fraud prevention, the availability of the online shop, and to analyze and optimize shop performance.
Cookies are used for this purpose. Cookies enable the recognition of the internet browser. Your data may be transmitted to Canada. There is an adequacy decision from the EU Commission for Canada, which covers data processing by companies subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). Shopify, headquartered in Canada, is subject to PIPEDA and is obligated to comply with the data protection principles under PIPEDA.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) Sentence 1 TTDSG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent in accordance with Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent until withdrawal.
Further information on data processing can be found in Shopify's privacy policy at https://www.shopify.com/de/legal/datenschutz


Plug-ins and Other

Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube") on our website. YouTube is an affiliated company of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
The function displays videos stored on YouTube in an iFrame on the website. The "enhanced privacy mode" option is activated. This means that YouTube does not store any information about website visitors. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transferred to the USA. There is an adequacy decision from the EU Commission for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified under the TADPF and is thus obliged to comply with European data protection principles.
The use of cookies or comparable technologies is based on your consent in accordance with Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent in accordance with Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of the processing carried out on the basis of the consent until withdrawal.
Further information on the collection and use of data by YouTube and Google, your rights in this regard and options for protecting your privacy can be found in YouTube's privacy policy at https://www.youtube.com/t/privacy.

Integration of the Händlerbund Member Logo
The Händlerbund member logo (Händlerbund e.V., Kohlgartenstraße 11 - 13, 04315 Leipzig) is integrated on our website. When you access our website, information is automatically sent by the browser used on your end device to the server of Händlerbund e.V. This information is temporarily stored in a so-called server log file for 7 days. The following information is collected without your intervention and stored until automated deletion:

  • IP address of the requesting computer,
  • Date and time of access,
  • Name and URL of the retrieved file,
  • Website from which access is made (referrer URL),
  • Used browser and, if applicable, the operating system of your computer as well as the name of your access provider.

The temporary storage of the IP address by the system is necessary to enable the delivery of the website. For this purpose, the IP address must remain stored for the duration of the session. Storage in log files is done to ensure the functionality of the website. In addition, the data serves to optimize the website and to ensure the security of the information technology systems. This data is not stored together with other personal data. The legal basis for data processing is Art. 6 (1) Sentence 1 lit. f GDPR.

Data Subject Rights and Storage Period

Storage Period
After complete contract processing, the data will initially be stored for the duration of the warranty period, then taking into account legal, in particular tax and commercial, retention periods, and then deleted after the expiry of the period, unless you have consented to further processing and use.

Rights of the Data Subject
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information, to rectification, to erasure, to restriction of processing, to data portability.
Furthermore, according to Art. 21 (1) GDPR, you have a right to object to processing based on Art. 6 (1) f GDPR, as well as to processing for direct marketing purposes.

Right to Lodge a Complaint with the Supervisory Authority
You have the right to lodge a complaint with the supervisory authority in accordance with Art. 77 GDPR if you believe that the processing of your personal data is not lawful.

You can lodge a complaint, among other things, with the supervisory authority responsible for us, which you can reach at the following contact details:

Hamburg Commissioner for Data Protection and Freedom of Information
Ludwig-Erhard-Str 22, 7th Floor
20459 Hamburg
Tel.: +49 40 428544040
Fax: +49 40 428544000
E-Mail: mailbox@datenschutz.hamburg.de

Right to Object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 (1) lit. f GDPR, you have the right to object to this processing at any time with effect for the future for reasons arising from your particular situation.
After a successful objection, the processing of the affected data will be terminated, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the assertion, exercise or defense of legal claims.

Last updated: 12.06.2026